For support teams

Answer faster with the context already on screen

Fatmira reads the ticket, looks up the customer in your other tools and drafts the reply, so you don't have to dig through six tabs first.

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Sound familiar?

  • Every ticket means looking things up in several tools.
  • Copying order numbers between the help desk and the admin.
  • Repetitive tickets that still need the details checked.

Things you can say

  • “Summarise this ticket thread and what the customer is asking for.”
  • “Look up this order in the admin and tell me its status.”
  • “Draft a reply in our usual tone. Don't send it.”

Examples

A reply with the facts already checked

“Tell Wren her refund is approved, quote her order number, and set the ticket to Pending.”

  1. Reads the whole ticket thread first
  2. Writes the reply and sets the status
  3. Says so when a detail, like an order number, is not there

See it step by step →

Why Fatmira

It drafts, and you decide what gets sent: sending waits for your approval.

  • It lives in Chrome's side panel, next to the page you are working on.
  • It works in your own browser, logged in as you. There are no integrations to set up.
  • Before it posts, sends, buys or deletes, it waits for your approval.

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Fatmira for…

Small business ownersSales and SDRsReal estate agentsOnline store ownersProject managersExecutive and virtual assistants